1. Who We Are
Anslan Cars ("we", "us", "our") is a private hire chauffeur service based in Reading, Berkshire, RG2 8NU, United Kingdom. We are committed to protecting your privacy and handling your personal data responsibly.
Contact:
Email: viegasanges@yahoo.com
Phone: 07411 393 193
2. What Data We Collect
When you use our services or contact us, we may collect the following information:
- Contact details: Name, phone number, email address
- Journey details: Pickup and drop-off locations, dates, times, number of passengers
- Communication records: WhatsApp messages, phone call records, emails related to bookings
- Payment information: We do not store card details; payments are processed securely via third-party providers
- Website usage data: Browser type, device type, pages visited (via cookies, if accepted)
3. How We Use Your Data
We use your personal data to:
- Provide our chauffeur and transfer services
- Communicate with you about bookings and enquiries
- Send booking confirmations and journey updates
- Improve our services and website experience
- Comply with legal and regulatory obligations
We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.
4. Legal Basis for Processing
Under UK GDPR, we process your personal data on the following bases:
- Contract performance: To fulfil bookings and provide our services
- Legitimate interest: To respond to enquiries, improve our services, and manage our business operations
- Consent: For any optional marketing communications (you may withdraw consent at any time)
- Legal obligation: To comply with licensing, insurance and transport regulations
5. How We Store and Protect Your Data
We take reasonable measures to protect your personal information:
- Communication via WhatsApp is end-to-end encrypted
- Booking records are stored securely and access is limited to authorised personnel
- We do not store payment card information
- Data is retained only for as long as necessary to fulfil the purposes described above, or as required by law
6. Data Retention
We retain your personal data for:
- Booking records: Up to 6 years (for tax and legal compliance)
- Enquiries that did not result in a booking: Up to 12 months
- Marketing preferences: Until you withdraw consent
7. Sharing Your Data
We may share your data with:
- Our drivers (journey details only, to fulfil your booking)
- Regulatory or licensing authorities when legally required
- Payment processors (they have their own privacy policies)
We do not share your data with marketing companies or data brokers.
8. Cookies
Our website uses minimal cookies:
- Essential cookies: To remember your cookie consent preference
- Analytics cookies (if enabled): To understand how visitors use our site (anonymous, aggregated data only)
You can disable cookies in your browser settings at any time. Our website functions without them.
9. Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your data ("right to be forgotten")
- Restrict processing — request that we limit how we use your data
- Data portability — receive your data in a machine-readable format
- Object — object to processing based on legitimate interests
- Withdraw consent — where processing is based on consent
To exercise any of these rights, contact us at viegasanges@yahoo.com. We will respond within 30 days.
10. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.